Refund policy

Returns and Refunds Policy

Thank you for shopping with Kankana Handmade. We take great pride in our products and strive for customer satisfaction. This Returns and Refunds Policy outlines the guidelines for returning or refunding your purchase. By making a purchase from us, you agree to comply with this policy. If you have any questions or concerns, please contact our customer support team at info@kankana.co.za.

  1. Handmade Variations:

    • Please note that our jewellery is handmade, resulting in slight variations in appearance compared to the images displayed on our website or other marketing materials. These variations contribute to the uniqueness and individuality of each piece.

  2. Returns:

    • We do not accept returns for reasons such as change of mind or personal preference. We highly recommend carefully reviewing the product descriptions, images, and measurements provided on our website before making a purchase.

  3. Refunds:

    • Refunds will only be provided in the case where an item arrives broken or damaged. If you receive a broken or damaged item, please contact us at info@kankana.co.za within [5] days of receiving the product.
    • To initiate the refund process, please provide a detailed explanation of the issue along with supporting images of the damaged item.
    • Our customer support team will assess the situation and, if eligible, provide instructions on returning the item.

  4. Refund Eligibility:

    • To be eligible for a refund, the item must have arrived in a broken or damaged condition.
    • The refund request must be made within the specified timeframe.
    • We reserve the right to request additional information or evidence to support your refund claim.

  5. Return Process:

    • If your refund request is approved, we will provide you with instructions on how to return the item.
    • Please ensure that the item is securely packaged to prevent further damage during transit.
    • You will be responsible for the shipping costs associated with returning the item, unless otherwise agreed upon by our customer support team.

  6. Refund Resolution:

    • Once we receive the returned item and verify its condition, we will initiate the refund process.
    • Refunds will be issued in the original form of payment used for the purchase.
    • Please allow a reasonable processing time for the refund to be reflected in your account, depending on your payment provider.

  7. Exclusions:

    • We reserve the right to deny a refund if the item is returned without prior communication or approval.
    • Refunds will not be provided for items damaged due to mishandling or improper use by the customer.

We aim to resolve any issues promptly and provide a satisfactory solution for you. If you have any concerns or require further assistance, please contact our customer support team at info@kankana.co.za.

Note: This Returns and Refunds Policy is subject to change without prior notice. It is your responsibility to review this policy periodically for any updates.

Thank you for your understanding and cooperation. We appreciate your support and hope you enjoy your Kankana Handmade!